🍏 Dajana Bruna Tanja · chat

‹ 🍏 Dajana Bruna Tanja · back to groups

💬 🍏 Dajana Bruna Tanja

— start of conversation —

Thu, 30 Apr 2026

Você

@6214951928062 we have some potential bugs on alice bot

10:25

bruna is checking. no emergency

10:25

but check logs if u see anything unusual for a moment.

10:25

some buttons are not appearing

10:25

119804220407966

10:33

apparently most bugs come from the doctor's secretaries and it stops working when they get to the part of "resumo de ganhos" (earnings summary)

10:34

what u mean by this - doctor's secretaries ?

11:20

hey @119804220407966 which phone number is this?

11:36

Você

I believe this one

11:37

dajana is debugging the alic ebot right now

11:45

119804220407966

No video stream found in given video file, error is Non-retryable, classified as UserError

11:49

https://studio.chatclass.net/assets/7be8a5ec-da33-44b8-85cd-5ae90b45742a

11:49

Você

tanja or bruna - what is the alice sheet that was imported?

11:50

119804220407966

https://docs.google.com/spreadsheets/d/1wAAvFQRglo_AiHrBKy-L9SVEHn6IczkoMzIcrQLW-pM/edit?usp=drivesdk

11:52

Você

https://res.cloudinary.com/doje19w7m/video/upload/v1777561049/alice/7be8a5ec-da33-44b8-85cd-5ae90b45742a.mp4

11:58

put that video into the bot

11:58

https://res.cloudinary.com/doje19w7m/video/upload/v1777561426/alice/alice-7be8a5ec-da33-44b8-85cd-5ae90b45742a.mp4

12:05

@6214951928062 try this https://res.cloudinary.com/doje19w7m/video/upload/ac_aac,vc_h264:baseline/v1777561426/alice/alice-7be8a5ec-da33-44b8-85cd-5ae90b45742a.mp4

12:11

@119804220407966 solved now. the issue was that Alices video was in a codec that whatsapp does not accept

12:15

it was mp4 which is right but ehre are more condition to be met

12:15

details for future ref https://developers.facebook.com/documentation/business-messaging/whatsapp/messages/video-messages/#supported-video-formats solved now via cloudinary transformation

12:16

119804220407966

okie dokiee thank you!

14:06

Sun, 03 May 2026

Você

Test msg

12:39

Sat, 04 Jul 2026

Dajana

pls check

08:44

Bruna Vick

not there yet :(

08:48

Dajana

ok sorry, the dashboard query is weirder than i thought, looks ok to me now

10:23

Bruna Vick

yess perfect, thank you!

17:10

Who are you in this group?